REQUIREMENTS
We discuss the team, service setting, customer profile and the problems the training needs to address.
Luxury Academy · Since 2012
Luxury Academy in Switzerland
Luxury Academy Switzerland is the Swiss office of Luxury Academy, the international luxury training company established in London in 2012.
The company
One company. Worldwide training.
Luxury Academy has trained professionals in the luxury sector since 2012. The company works with organisations and private clients internationally, with delivery across four continents.
Its work spans luxury retail, banking, jewellery, fashion, aviation, travel, shipping, hotels, fine dining and private client services. The Swiss office operates as part of the same company, with the same standards, discretion and international reach.
2012Luxury Academy established
4Continents served
LuxuryOur exclusive sector focus
Our origin story
Why Luxury
Academy exists.
Watch the story behind Luxury Academy and the thinking that continues to shape our work with luxury brands around the world.
What we do
Training based on the client’s operation
We design programmes around the client’s service model, team roles and customer profile.
Sessions use situations that staff encounter at work, including guest arrival, table service, formal introductions, cross-cultural communication and complaint handling.
V
Director, Switzerland
Victoria Turegun
Victoria Turegun leads Luxury Academy’s Swiss office and oversees its work with clients across Switzerland, Europe and the Middle East.
As Director, Switzerland, she works alongside Luxury Academy’s specialist trainers and consultants to develop and deliver programmes in luxury service, etiquette, fine dining and international protocol.
The team’s experience includes luxury hotels, Michelin-starred and fine-dining restaurants, hospitality schools, corporate organisations and private clients.
A discreet way of working
Confidentiality at every stage
Our work often takes place behind the scenes, supporting luxury businesses, senior professionals and private clients in situations where discretion matters.
From the first enquiry through programme delivery and follow-up, commercial information, participant details and the substance of the engagement remain private.
Clients
Who we work with
Luxury Academy Switzerland works with the following types of organisations and individuals in Switzerland and worldwide.
01Luxury hotels and resorts
02Michelin-starred and fine-dining restaurants
03Private members’ clubs
04Hospitality schools
05Corporate and executive teams
06Private households and family offices
07Event and guest-relations teams
08Private clients
Programme design
How the training is prepared
TRAINING
The trainer teaches the relevant principles and works through situations drawn from the client’s operation.
FOLLOW-UP
Managers receive clear points they can observe and reinforce during daily service.